Crisis Counselling Contacts 24/7 hours

Emergency Contact Details

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Alcohol & Drug Information Service –24/7 1800 250 015 

ADIS provides telephone counselling, support, referrals and information for those affected by alcohol or other drugs. ADIS counsellors are trained to work with people who are concerned about their own alcohol and drug use, as well as callers who are concerned about their family or friends. ADIS is a free service which is available to all residents of NSW.

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The Carer Gateway 24/7, Ph: 1800 422 737.

Run a Helpline for all carers, offer phone counselling for carers, and can help connect you with other supports and services. It runs from Monday to Friday, 8.00am – 6.00pm

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WayAhead 9.00am-5.00pm Monday to Friday on Ph: 1300 794 991.

Offer a support line for general mental health enquiries and carers of persons with mental illness.

Child Protection and Family Crisis Service

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FACS: 24/7 Ph: 13 22 11 24/7:  Report a child at risk

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Link2home 24/7  Ph: ‍1800 152 152

Link2home is the statewide homelessness information and referral telephone service.  For information, assessment or referral to homelessness services and support in NSW.

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AskIssy is a search tool to help people who are homeless or at risk of homelessness find shelter, food, health and other critical support services. If you are homeless, at risk of homelessness, or you need to find services on behalf of someone else, use Ask Izzy to start searching today.

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RESPECT 24/7 Ph: 1800 737 732online or chat,

We know that talking about sexual, domestic and family violence can be hard. When you contact 1800RESPECT, you will talk to a trained counsellor who will listen and support you in what feels right for you and your situation. We will work with you to help you identify what you can do and to find the right services or support for you. Everyone’s situation is different and no one knows your situation better than you.

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Men DV: One In Three

Unfortunately there aren’t many tailored services and resources available for male victims of family violence and abuse. This page provides a list of known services in Australia and internationally, along with a selection of generic services that might also be able to help you. We have also provided links to a selection of online resources that might be useful for male victims to read.

Eating Disorders

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Butterfly Foundation Monday-Friday 9-5. Ph: 1800 33 4673   Chat  Email

Support for those experiencing an eating disorder, friends, family, carers and professionals.

GLBTQIA Counselling

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Qlife: 3pm-Midnight 7 days. Ph: 1800 184 527 Webchat

Demand for QLife services is growing and at certain times of the day you may have difficulty getting through on the phones or webchat.

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Gambling G-line 24 hours Ph: 1800 858 858

Parenting Distress

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Karitane Parenting  24/7 Ph: 1300 227 464

Advice for parents of children ged 0-5yrs.

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Parent Line (NSW)  24/7 Ph: 1300 1300 52

Provides parenting support for families coping with domestic violence. Counselling and support service for parents and carers of 0 to 18 year olds; strategies tailored to meet the needs of families affected by DV; and immediate access to support.

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Parents Beyond Break Up Monday -Saturday 9-5pm Ph: 1300 853 437

Started out as Dads in Distress. They have widened their network to include mum support but largely focus on men.

24/7 Virtual Dad Peer Support
Online Dads Support Meetings

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Kids HelpLine 24/7 Ph: 1800 551 800

Kids Helpline phone and online counselling service for young people aged 5 to 25.

Webchat 5-12yrs
Webchat Teens 13-17yrs
Webchat young adults 18-25yrs
Webchat Parents

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Men’s Line  24/7 Ph: 1300789 978, online 

Counselling for men with emotional and relationship concerns.

Mental Health Crisis Numbers:

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Lifeline Ph: 13 11 14

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The NSW Mental Health Access Line Ph:1800 011 511

The NSW Mental Health Line is a state-wide telephone number which puts you in touch with your local mental health service. Staffed by mental health professionals, the line gives NSW residents access to expert mental health advice, support and referrals for people dealing with a mental health problem and their families and carers. Where appropriate they can put you in contact with the local mental health crisis or acute care team. The Mental Health Line also provides advice about clinical symptoms, the urgency of the need for care and local treatment options for health and care service providers.

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Suicide Call Back Service  24/7 Ph: 1300 659 467 and online counselling

Suicide Call Back Service is a national  telehealth provider that offers free professional phone and online counselling for people living in Australia.

While you should always call 000 if it’s an emergency, we can help anyone who is affected by suicide, which includes:

Sexual Assault Services

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Eastern and Central Sydney Business hours 9515 9040 After hours 9515 6111

For urgent 24 hour crisis telephone counselling contact

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Rape and Domestic Violence Services Australia :  1800 424 017

Our organisation supports people affected by sexual, domestic or family violence. We believe every person deserves to be listened to and supported in their recovery. Our expert counsellors are all trauma specialists. This means they understand the impacts of violence. They can work with each person in the way that suits them best. Our counsellors are available 24 hours a day, seven days a week by telephone or online. We also provide face to face counselling at some Women’s Health Centres in NSW.

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Victims Support SchemeMonday -Friday 8-6 Ph: 1800  633 063 or 02 8688 5511

Victims Access Line (NSW) – The VAL is the entry point to Victims Services. Victims Services provides  free counselling and financial assistance to victims of crime. Financial assistance is provided through the Victims Support Scheme during the time when you need support the most. Should you call the Victims Access Line outside their business hours you will be provided with options to have your call transferred to other services to assist you.